Privacy Policy

This Privacy Policy explains how Prefabshala ("we", "us", "our") collects, uses and protects your personal information when you visit prefabshala.in, contact us, or submit an enquiry through our website, WhatsApp, or lead forms on Facebook and Instagram.

1. Information we collect

• Contact details: your name, phone number and email address (if provided).
• Project details: the type of structure you want to build, site location, approximate size, budget range and planned start time.
• Communication records: information you share with us on calls, messages or during a site visit.
• Website usage: basic technical information such as browser type and pages visited, which our website may collect through cookies or analytics tools.

2. How we use your information

• To respond to your enquiry and call you back.
• To schedule site visits and prepare designs and quotations.
• To share updates about your project or our services that you asked about.
• To improve our website, services and advertising.

We use your information only for these purposes and do not use it for unrelated marketing without your consent.

3. Facebook and Instagram lead forms

When you submit a lead form in one of our ads on Facebook or Instagram, Meta shares the details you entered in that form with us. We use those details only to contact you about your enquiry, as described in this policy. Meta's handling of your information is covered by Meta's own Privacy Policy.

4. Sharing of information

We do not sell or rent your personal information. We share it only:

• with our own team members who handle your enquiry or project;
• with trusted service providers who help us run our business (for example, communication or customer-management tools), who must keep it confidential; or
• when required by law or a government authority.

5. Data retention

We keep your information only as long as needed to handle your enquiry or project, and to meet legal, accounting or tax requirements. After that, we delete it or keep it in a form that no longer identifies you.

6. Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your data.

7. Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask us to:

• tell you what personal information we hold about you;
• correct or update your information;
• delete your information; or
• stop contacting you.

To make a request, contact us using the details below. We will respond within a reasonable time.

8. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date at the top.

9. Contact us